This returns policy is applicable to all purchases made from Geek Store either online at Geekstore.co.nz and Geek Store Trade Me Store or in store.
To return a product to Geek Store directly, please send an email to: Sales@Geekstore.co.nz
If you change your mind after making a purchase, or realise you have purchased the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy.
If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase.
Please note that you will take the postage for back and forth.
To exchange a product, goods must be sealed / unopened, with packaging in original condition, and we will need to be notified within 7 days of purchase / delivery.
If you have been accidentally supplied the wrong product, Geek Store will supply the correct product (where it is available) or issue a credit / refund.
In order to supply the correct product, the incorrect product will first need to be returned to us. Geek Store can arrange the collection of the incorrect product by courier if you purchased online.
In this scenario we will need to be notified within 7 days of purchase / delivery and the incorrect product supplied must be in resalable / unused condition.
If your products were damaged during transit to your delivery address, please must keep the courier bag and we will replace your product, or issue a credit / refund where a suitable replacement is not available.
All returns of this nature must be made within 7 days of purchase / delivery and we can arrange the collection of your product by courier if you purchased online and keep the courier bag.
If the product you received is faulty upon arrival / first use, Geek Store will either repair or replace your product, or issue a credit / refund where a suitable replacement is not available.
In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty.
All returns of this nature must be made within 7 days of purchase / delivery and we can arrange the collection of your product by courier if you purchased online.
If your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, Geek Store will repair or replace your product or issue a credit / refund where a suitable replacement is not available.
In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. You may also be able to contact the manufacturer directly to arrange a repair / replacement.
Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us.
If you return a product to us that is not faulty, you may be liable for freight charges to return the product to you, but NO testing fee.
We will take the postage for you unless it is our mistake, otherwise, you will take the back and forth postage.
In some special circumstances including when products are sold to wholesale customers, we may agree (at our discretion) to accept a return of a product that is not faulty. In these situations there will be a handling fee equal to at least 10% of the goods value ( Minimum Charge $3.50 ). Delivery, service and assembly fees are not refunded at all.